The following are our most frequently asked questions. If you have question or comment that is not addressed here, please feel free to contact us.
Do my clients have to purchase WeFeel?
Yes. Sharing is a feature of the paid version. However, they can try it out with the free version to see what they think of it before purchasing.
Is there a limit on the number of people who can share with you?
There is not a limit in WeFeel; memory size and free space on your device are the only limits.
Can I rename a shared account?
Not at this time. The only way to do this is to have your client delete and re-share with you. Use names that make sense and are secure for your clients when choosing the name for the share account when adding the share token.
I can’t remember the name/info I used to create my account. Can you recover my account for me?
No. To provide the most security for you and your clients we have no way to access individual accounts.
Who do I contact for support questions?
If you have technical questions or problems, WeFeel has e-mail support: firstname.lastname@example.org
Free free to contact us, we will get back to you within 2 business days.
Is WeFeel HIPAA compliant?
WeFeel data is stored securely in Microsoft Azure ISO 270001 certified data centers. The data is classified as personal items and is owned by the individual client. WeFeel data falls under the HIPAA section that governs psychotherapy notes. We take privacy very seriously; check out Our Security for complete details.